FAQ

Frequently Asked Questions

What makes Mabrielle Soap Co. different?
Mabrielle Soap Co. is a family-owned business in Rio Rancho, New Mexico. Every bar is handcrafted in small batches
using the traditional cold process method with thoughtfully selected ingredients and careful attention to quality.

What is cold process soap?
Cold process soap is handcrafted by combining oils and lye through a natural soap-making process. Each bar is then cured for several weeks to create a long-lasting, gentle cleansing bar.

Are your soaps handmade?
Yes. Every bar is handcrafted in small batches by our family.

Are the product photos an accurate representation of the soap?

We strive to photograph every soap as accurately as possible. However, because each bar is handcrafted and photography lighting, camera settings, and screen displays can vary, the actual color and appearance may differ slightly from the images shown. These natural variations are part of what makes every Mabrielle soap unique.

How long does one bar last?
With proper care, most bars last approximately 3–5 weeks, depending on usage and storage.

How should I store my soap?
Keep your soap on a well-draining soap dish between uses and allow it to dry completely to help extend its life.

Are your soaps suitable for everyday use?
Our handcrafted soaps are designed for everyday cleansing. As with any skincare product, discontinue use if irritation occurs.

Do you ship throughout the United States?
Yes. We currently ship nationwide within the United States using USPS with tracking. 

Shipping rates are calculated at checkout based on your delivery address, package weight, and USPS rates to ensure you receive the most accurate shipping cost.

Orders of $50 or more qualify for FREE U.S. shipping.

Can I change my shipping address after placing my order?

If your shipping address changes after placing your order, please contact us as soon as possible. Since our soaps are handcrafted and made to order, we'll gladly update your address before your order ships whenever possible. Once your order has been shipped, we may no longer be able to make changes.

When will my order ship?
Most orders are processed within 2–5 business days.

Can I return my order?
Due to the personal nature of our products, we generally do not accept returns on opened or used items. If your order arrives incorrect, please contact us within 2 days of delivery.

How can I contact you?
Email us anytime at:
📧 hellomabrielle@gmail.com
Facebook: Mabrielle Soap Co.